AFTER SALES SERVICES
Worldwide fast deliveries & direct customer service
Skilled technicians always reachable 7/24
CONTACT US ANYTIME
We speak: English, German, French, Italian, Spanish
TAILORED CUSTOMER CARE
We are convinced that business is made between people.
This is the reason why it is essential to emphasize courtesy, kindness and esteem in the contact with our customers. Customer shall feel comfortable by us. We want to provide best service and immediate answer to all demands. Our technicians are reachable 7/24 always at your disposal to assist you for any inquiry.
For all requests for assistance, in or out of warranty, use the following procedure:
- CONTACT US TO DESCRIBE YOUR ISSUE
Write us an e-mail to email@example.com or phone us to describe your problem, keep on hand the model of your opener, and date of purchase Our technicians will immediately help to identify the cause of the problem. When possible, they will guide you to solve the issue.
- RETURN THE PRODUCT FOR CHECK AND REPAIR/REPLACEMENT
Return address :
DUCATI HOME AUTOMATION
via Cassani snc
43036 Fidenza (Italy)
Before shipping back the product contact us: we will tell you which component has to be returned to us for check and repair/replacement.
We recommend an insured shipment by courier to monitor shipping. contact us to learn more. The responsibility for any damage caused during transport can not be charged to the manufacturer who will verify the applicability of the warranty on the product in the state in which it will be delivered. Make sure to protect the product with a well-done packaging. Attach the purchase receipt to at least all your contact data ( name, surname address, phone, e-mail address) within the package.
ANALYSIS, REPAIR OR REPLACEMENT
- Within 3 days from receiving, the product will be checked and tested to ensure consistency with the warranty conditions.
- You will be contacted and informed of the results.
- In the case of product out of warranty, we will quote the cost for the repair or replacement of parts.
- The products under warranty will be repaired or replaced free of charge.
- The after sale service is treated by the manufacturer.